Apple: Called two times trying to get my ITouch to con...
A Apple customer review by GetHuman user GetHuman-333578 from October 27th, 2017
Background on GetHuman-333578's case
GetHuman: GetHuman-333578 - can you tell our other Apple customers when your case took place?
GetHuman-333578: Yup. It was late at night, on October 24th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-333578 a list of common Apple problems)
GetHuman-333578: "Update account information" was why I was trying to call.
GetHuman-333578's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-333578: Called two times trying to get my ITouch to connect to wireless home network (turns out I had to buy a new router than it worked fine). Had no problems understanding them and they were honest in admitting they weren't sure what the problem was. The second tech guy recommended getting a newer router as mine was probably at least * years old and I could connect to other hotspots just not mine at home.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
GetHuman-333578: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-333578: I'd give them a five out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
GetHuman-333578: For that I would say two out of five.
GetHuman: And finally- any advice for other Apple customers?
GetHuman-333578: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-333578 taken from his Apple customer service problem that occurred on October 24th, 2017.