Apple: I was put on hold for over an hour. I had to c...
A Apple customer review by GetHuman user ~n12345 from November 5th, 2017
Background on ~n12345's case
GetHuman: ~n12345 - can you tell our other Apple customers when your case took place?
~n12345: Yeah. It was middle of the night, on October 28th.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~n12345 a list of common Apple problems)
~n12345: "Lost phone" was why I was trying to call.
~n12345's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~n12345: I was put on hold for over an hour. I had to call three times, all to be finally told they could not fix my phone and that it would need to be replaced. Terrible customer service. Never again would I buy Apple, not worth the hassle.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~n12345: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~n12345: I'd give them a four out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~n12345: For that I would say one out of five.
GetHuman: And finally- any advice for other Apple customers?
~n12345: Call them early in the day or late. Don't forget any personal or account information you might need for Apple to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~n12345 taken from his Apple customer service problem that occurred on October 28th, 2017.