Applebee's: A friend and I each ordered a Perfect Margarita...
A Applebee's customer review by GetHuman user GetHuman-132370 from November 18th, 2017
Background on GetHuman-132370's case
GetHuman: GetHuman-132370 - can you tell our other Applebee's customers when your case took place?
GetHuman-132370: Yes I can. It was late at night, on November 12th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-132370 a list of common Applebee's problems)
GetHuman-132370: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-132370's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-132370: A friend and I each ordered a Perfect Margarita, knowing they were more expensive, we thought spending the extra money would guarantee a better drink. When we got the drinks they tasted like pure sour mix, not even a hint of alcohol could be tasted, and I am not the type who likes strong drinks. When we told our server he spoke to the manager and she told him that there was nothing she would do for us to fix the problem. Got the receipt & they were $**.** for the two. We asked to speak to the manager and she told us that because its a corporate restaurant we should understand that its their standard pour and would charge us more if we wanted it to have more alcohol. We didn't want more alcohol, just wanted the drinks to be made right, no way they had the right amount of alcohol. We didn't even drink the drinks and she didn't want to do anything to fix the problem. I will NEVER go back to applebee's. They need to reconsider who they hire for a manager. Managers are supposed to make sur
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
GetHuman-132370: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-132370: I'd give them a two out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
GetHuman-132370: For that I would say three out of five.
GetHuman: And finally- any advice for other Applebee's customers?
GetHuman-132370: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-132370 taken from his Applebee's customer service problem that occurred on November 12th, 2017.