Applebee's: My wife and I had had a several very bad experi...
A Applebee's customer review by GetHuman user GetHuman-410349 from November 7th, 2017
Background on GetHuman-410349's case
GetHuman: GetHuman-410349 - can you tell our other Applebee's customers when your case took place?
GetHuman-410349: Yes. It was morning, on October 29th.
GetHuman: Did you reach out to Applebee's, and if so, how?
GetHuman: And which of these common Applebee's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-410349 a list of common Applebee's problems)
GetHuman-410349: "Complaint" was why I was trying to call.
GetHuman-410349's review of Applebee's customer service
GetHuman: So how would you sum up your experience for GetHuman's Applebee's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-410349: My wife and I had had a several very bad experiences at the applesbees in Waynesboro, Pa. I spoke with your corporate office about it and had no positive response. That was five years ago. *We recently visited a relative in Medina Ohio and she wanted to go to lunch at applesbee on Pearl street in Medina. We went, on September **, ****, and I was wowed by the service and the food. The manager who was on duty made every effert to make sure that we had a very positive experience. I complimented the manager on duty and said that I believed good service should be recognized as much as bad service. I will again dine at an Applesbee restaurant, just not in Waynesboro. Kudos to Medina.
GetHuman: Let's quantify your experience contacting Applebee's. On a scale of 1 to 5, how easy is it go get help on a Applebee's problem?
GetHuman-410349: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-410349: I'd give them a one out of five on communication.
GetHuman: And what about Applebee's's ability to quickly and effectively address your problem?
GetHuman-410349: For that I would say one out of five.
GetHuman: And finally- any advice for other Applebee's customers?
GetHuman-410349: Call them early in the day or late. Don't forget any personal or account information you might need for Applebee's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-410349 taken from his Applebee's customer service problem that occurred on October 29th, 2017.