Appliancezone.com: I have been waiting for three months for Applia...
A Appliancezone.com customer review by GetHuman user ~dh46 from November 13th, 2017
Background on ~dh46's case
GetHuman: ~dh46 - can you tell our other Appliancezone.com customers when your case took place?
~dh46: Sure. It was late at night, on November 6th.
GetHuman: Did you reach out to Appliancezone.com, and if so, how?
GetHuman: And which of these common Appliancezone.com customer issues best describes the reason you wanted to talk to them?
(Shows ~dh46 a list of common Appliancezone.com problems)
~dh46: "Complaint" was why I was trying to contact.
~dh46's review of Appliancezone.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Appliancezone.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dh46: I have been waiting for three months for Appliance Zone to refund three parts that I had ordered from them online and did not need. I returned three parts to them. They said that they would refund two of the parts *but as of today, **-**-**, they still haven't done so*. They claim the third part had been installed, because of surface scratches, and would not refund my $**.** nor return the part to me by claiming that they threw the part away. I asked for another replacement part and they would not give me one. *They totally ripped me off by not refunding my money or giving me my part back. They have a lame return agreement set up to deny you a refund or give you back a part that they can claim arbitrarily was used. Their warehouse does not tell you any of this. They wait for you to ask "why haven't I received my refund". Then after waiting months, the consumer service gets around to telling you "sorry no refund" because, the part was used and you can't get the part back b
GetHuman: Let's quantify your experience contacting Appliancezone.com. On a scale of 1 to 5, how easy is it go get help on a Appliancezone.com problem?
~dh46: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dh46: I'd give them a two out of five on communication.
GetHuman: And what about Appliancezone.com's ability to quickly and effectively address your problem?
~dh46: For that I would say one out of five.
GetHuman: And finally- any advice for other Appliancezone.com customers?
~dh46: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Appliancezone.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dh46 taken from his Appliancezone.com customer service problem that occurred on November 6th, 2017.