Appliancezone.com: They sent me the wrong part in a box that had t...

A Appliancezone.com customer review by GetHuman user GetHuman-113833 from November 14th, 2017

Background on GetHuman-113833's case

GetHuman: GetHuman-113833 - can you tell our other Appliancezone.com customers when your case took place?
GetHuman-113833: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Appliancezone.com, and if so, how?
GetHuman-113833: I used a live chat I found on the GetHuman Appliancezone.com customer service contact info page: Contact Appliancezone.com Customer Service
GetHuman: And which of these common Appliancezone.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-113833 a list of common Appliancezone.com problems)
GetHuman-113833: "Complaint" was why I was trying to contact.

GetHuman-113833's review of Appliancezone.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Appliancezone.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-113833: They sent me the wrong part in a box that had the correct part * printed on the box. To get the mistake resolved with their atrocious customer service was draining(no pun intended) to say the least. on top of that, it took * weeks after they received the returned part to receive an e-mail notice of my refund. bottom line, find another company to buy your appliace parts.
GetHuman: Let's quantify your experience contacting Appliancezone.com. On a scale of 1 to 5, how easy is it go get help on a Appliancezone.com problem?
GetHuman-113833: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-113833: I'd give them a four out of five on communication.
GetHuman: And what about Appliancezone.com's ability to quickly and effectively address your problem?
GetHuman-113833: For that I would say three out of five.
GetHuman: And finally- any advice for other Appliancezone.com customers?
GetHuman-113833: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Appliancezone.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-113833 taken from his Appliancezone.com customer service problem that occurred on November 7th, 2017.

Appliancezone.com

1.00 of 5 stars | 16 reviews

GetHuman-113833's Appliancezone.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Appliancezone.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Appliancezone.com in any way.

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