Apria Healthcare: After a number of telephone calls to the local...
A Apria Healthcare customer review by GetHuman user GetHuman-399138 from November 22nd, 2017
Background on GetHuman-399138's case
GetHuman: GetHuman-399138 - can you tell our other Apria Healthcare customers when your case took place?
GetHuman-399138: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Apria Healthcare, and if so, how?
GetHuman: And which of these common Apria Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-399138 a list of common Apria Healthcare problems)
GetHuman-399138: "Make/Chase a claim" was why I was trying to call.
GetHuman-399138's review of Apria Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Apria Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-399138: After a number of telephone calls to the local branch and not reaching a human being, some Apria representative in another state answers but can not tell me why I can not reach a person at my local office.....Worst telephone customer service I have ever experienced. Once my issues are resolved I will be seeking a new provider.
GetHuman: Let's quantify your experience contacting Apria Healthcare. On a scale of 1 to 5, how easy is it go get help on a Apria Healthcare problem?
GetHuman-399138: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-399138: I'd give them a one out of five on communication.
GetHuman: And what about Apria Healthcare's ability to quickly and effectively address your problem?
GetHuman-399138: For that I would say one out of five.
GetHuman: And finally- any advice for other Apria Healthcare customers?
GetHuman-399138: Call them early in the day or late. Don't forget any personal or account information you might need for Apria Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-399138 taken from his Apria Healthcare customer service problem that occurred on November 21st, 2017.