Arizona Department of Economic Security: In the area where is say to put your wait time...
A Arizona Department of Economic Security customer review by GetHuman user ~SandiS66 from November 21st, 2017
Background on ~SandiS66's case
GetHuman: ~SandiS66 - can you tell our other Arizona Department of Economic Security customers when your case took place?
~SandiS66: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to Arizona Department of Economic Security, and if so, how?
GetHuman: And which of these common Arizona Department of Economic Security customer issues best describes the reason you wanted to talk to them?
(Shows ~SandiS66 a list of common Arizona Department of Economic Security problems)
~SandiS66: "Apply for assistance" was why I was trying to call.
~SandiS66's review of Arizona Department of Economic Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Arizona Department of Economic Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SandiS66: In the area where is say to put your wait time, the highest it will go is ** minutes. My wait time was *** minutes.I have tried to contact DES for three days, several hours each day, calling and recalling because the automated service they have kept hanging up on me. The last day I was finally transferred and had been waiting for almost * hours and I finally got a person on the phone. She then transferred me and I waited for almost two hours. She tried to do all she could and I found her very helpful. As a matter a fact I got a callback the next day while I was at school. The message that was left was for me to call her back... on the same line that it took me days to reach someone. I am now on my second day of trying to reach someone. I give up.
GetHuman: Let's quantify your experience contacting Arizona Department of Economic Security. On a scale of 1 to 5, how easy is it go get help on a Arizona Department of Economic Security problem?
~SandiS66: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SandiS66: I'd give them a one out of five on communication.
GetHuman: And what about Arizona Department of Economic Security's ability to quickly and effectively address your problem?
~SandiS66: For that I would say one out of five.
GetHuman: And finally- any advice for other Arizona Department of Economic Security customers?
~SandiS66: Call them early in the day or late. Don't forget any personal or account information you might need for Arizona Department of Economic Security to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SandiS66 taken from his Arizona Department of Economic Security customer service problem that occurred on November 13th, 2017.