Issue with Ashley Furniture
A Ashley Furniture customer review by GetHuman user GetHuman-kcarter from December 3rd, 2017
Background on GetHuman-kcarter's case
GetHuman: GetHuman-kcarter - can you tell our other Ashley Furniture customers when your case took place?
GetHuman-kcarter: Yup. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kcarter a list of common Ashley Furniture problems)
GetHuman-kcarter: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-kcarter's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kcarter: Issue with Ashley Furniture
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-kcarter: I purchased a dining room table on ******, it wasn't delivered unit ******. * weeks after having the table in my home, I realized it's not a perfect fit and I don't like it. I called the store to express my feelings and the customer service rep. Ceiarra was very short with me and so was the manager, Jermane. Their statement to me was "sorry you don't like the table, but all sales are final".
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
GetHuman-kcarter: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kcarter: I'd give them a two out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
GetHuman-kcarter: For that I would say three out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
GetHuman-kcarter: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kcarter taken from his Ashley Furniture customer service problem that occurred on November 27th, 2017.