Ashley Furniture: peeling leather
A Ashley Furniture customer review by GetHuman user GetHuman-hockeygo from December 7th, 2017
Background on GetHuman-hockeygo's case
GetHuman: GetHuman-hockeygo - can you tell our other Ashley Furniture customers when your case took place?
GetHuman-hockeygo: Yup. It was evening, on December 6th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hockeygo a list of common Ashley Furniture problems)
GetHuman-hockeygo: "Change order" was why I was trying to call.
GetHuman-hockeygo's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hockeygo: peeling leather
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-hockeygo: The Durablend leather coating on our couch and recliner is peeling off. I've been told the Durablend has been recalled for this same issue and would like to get our furniture replaced.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
GetHuman-hockeygo: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hockeygo: I'd give them a three out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
GetHuman-hockeygo: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
GetHuman-hockeygo: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hockeygo taken from his Ashley Furniture customer service problem that occurred on December 6th, 2017.