Ashley Furniture: We still don't have our couch. We bought it on...
A Ashley Furniture customer review by GetHuman user ~lvan from November 27th, 2017
Background on ~lvan's case
GetHuman: ~lvan - can you tell our other Ashley Furniture customers when your case took place?
~lvan: Sure. It was morning, on November 25th.
GetHuman: Did you reach out to Ashley Furniture, and if so, how?
GetHuman: And which of these common Ashley Furniture customer issues best describes the reason you wanted to talk to them?
(Shows ~lvan a list of common Ashley Furniture problems)
~lvan: "Warranty claim" was why I was trying to call.
~lvan's review of Ashley Furniture customer service
GetHuman: So how would you sum up your experience for GetHuman's Ashley Furniture customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lvan: We still don't have our couch. We bought it on the **th of March. Delivery was to be on May * but its on back order till June *. We would not have bought it if we had known it was going to take so long. It should.be marked on the display if it is on backorder. Not sure we will ever do business with you again.
GetHuman: Let's quantify your experience contacting Ashley Furniture. On a scale of 1 to 5, how easy is it go get help on a Ashley Furniture problem?
~lvan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lvan: I'd give them a four out of five on communication.
GetHuman: And what about Ashley Furniture's ability to quickly and effectively address your problem?
~lvan: For that I would say one out of five.
GetHuman: And finally- any advice for other Ashley Furniture customers?
~lvan: Call them early in the day or late. Don't forget any personal or account information you might need for Ashley Furniture to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lvan taken from his Ashley Furniture customer service problem that occurred on November 25th, 2017.