Asos: I received a damaged item and tried contacting...
A Asos customer review by GetHuman user GetHuman-katelyng from December 7th, 2017
Background on GetHuman-katelyng's case
GetHuman: GetHuman-katelyng - can you tell our other Asos customers when your case took place?
GetHuman-katelyng: Yes. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Asos, and if so, how?
GetHuman: And which of these common Asos customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-katelyng a list of common Asos problems)
GetHuman-katelyng: "Make a purchase" was why I was trying to contact.
GetHuman-katelyng's review of Asos customer service
GetHuman: So how would you sum up your experience for GetHuman's Asos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-katelyng: I received a damaged item and tried contacting over a week ago. Would either like my money back or to receive the item not damaged.
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman-katelyng: I ordered a pair of jeans through the shopping app dote and when the jeans came the zipper was broken and they were completely ripped from the waist to the thigh. I've tried contacting both dote and asos about this problem and I've only heard back from dote to contact asos. I would like a refund or for the same pair of jeans to be sent to me undamaged. They also said size *, I ordered a *, they fit like a ***
GetHuman: Let's quantify your experience contacting Asos. On a scale of 1 to 5, how easy is it go get help on a Asos problem?
GetHuman-katelyng: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-katelyng: I'd give them a three out of five on communication.
GetHuman: And what about Asos's ability to quickly and effectively address your problem?
GetHuman-katelyng: For that I would say two out of five.
GetHuman: And finally- any advice for other Asos customers?
GetHuman-katelyng: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Asos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-katelyng taken from his Asos customer service problem that occurred on December 3rd, 2017.