Asos: The absolute WORST service. Placed an order and...
A Asos customer review by GetHuman user ~Pablo from November 24th, 2017
Background on ~Pablo's case
GetHuman: ~Pablo - can you tell our other Asos customers when your case took place?
~Pablo: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Asos, and if so, how?
GetHuman: And which of these common Asos customer issues best describes the reason you wanted to talk to them?
(Shows ~Pablo a list of common Asos problems)
~Pablo: "Returns" was why I was trying to contact.
~Pablo's review of Asos customer service
GetHuman: So how would you sum up your experience for GetHuman's Asos customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pablo: The absolute WORST service. Placed an order and was charged. Then a week later I received an email saying sorry my order was canceled (no reason) and I should place a new order. Yet they still CHARGED me. I'd have to wait another week to get a refund and was supposed to place ANOTHER order? I went back and the item I wanted was out of stock!**I found the item in stock again at a later date & placed the order. Then I received it and it was WRONG SIZE. Checked the website and the size I ordered was again OUT OF STOCK.**THE WORST!!
GetHuman: Let's quantify your experience contacting Asos. On a scale of 1 to 5, how easy is it go get help on a Asos problem?
~Pablo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pablo: I'd give them a three out of five on communication.
GetHuman: And what about Asos's ability to quickly and effectively address your problem?
~Pablo: For that I would say four out of five.
GetHuman: And finally- any advice for other Asos customers?
~Pablo: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Asos to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pablo taken from his Asos customer service problem that occurred on November 18th, 2017.