Assurance Wireless: Customer service disconnected me teck problem a...
A Assurance Wireless customer review by GetHuman user ~Cheryl Messina from November 19th, 2017
Background on ~Cheryl Messina's case
GetHuman: ~Cheryl Messina - can you tell our other Assurance Wireless customers when your case took place?
~Cheryl Messina: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheryl Messina a list of common Assurance Wireless problems)
~Cheryl Messina: "Lost or Stolen Phone" was why I was trying to call.
~Cheryl Messina's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheryl Messina: Customer service disconnected me teck problem and phone is not responding.***-***-**** please reconnect me..
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Cheryl Messina: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheryl Messina: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Cheryl Messina: For that I would say three out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Cheryl Messina: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheryl Messina taken from his Assurance Wireless customer service problem that occurred on November 12th, 2017.