Assurance Wireless: I have been trying to change my addy from Topek...
A Assurance Wireless customer review by GetHuman user ~dennis kolbaba from November 19th, 2017
Background on ~dennis kolbaba's case
GetHuman: ~dennis kolbaba - can you tell our other Assurance Wireless customers when your case took place?
~dennis kolbaba: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~dennis kolbaba a list of common Assurance Wireless problems)
~dennis kolbaba: "Lower my bill" was why I was trying to call.
~dennis kolbaba's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dennis kolbaba: I have been trying to change my addy from Topeka to Claremore ok...no luck...no English speakers...they gave me my mins anyway...so I guess I will just keep the phone..too frustrated to continue
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~dennis kolbaba: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dennis kolbaba: I'd give them a three out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~dennis kolbaba: For that I would say two out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~dennis kolbaba: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dennis kolbaba taken from his Assurance Wireless customer service problem that occurred on November 16th, 2017.