Assurance Wireless: Service was disconnected. unable to find out wh...
A Assurance Wireless customer review by GetHuman user ~California Sun from November 18th, 2017
Background on ~California Sun's case
GetHuman: ~California Sun - can you tell our other Assurance Wireless customers when your case took place?
~California Sun: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~California Sun a list of common Assurance Wireless problems)
~California Sun: "Overcharge/Strange charge" was why I was trying to call.
~California Sun's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~California Sun: Service was disconnected. unable to find out why so I have had to reapply, they have lost my application * times so far
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~California Sun: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~California Sun: I'd give them a three out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~California Sun: For that I would say four out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~California Sun: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~California Sun taken from his Assurance Wireless customer service problem that occurred on November 12th, 2017.