Assurance Wireless: I been trying to talk to a representive, I call...
A Assurance Wireless customer review by GetHuman user ~Orlando Duncan from November 18th, 2017
Background on ~Orlando Duncan's case
GetHuman: ~Orlando Duncan - can you tell our other Assurance Wireless customers when your case took place?
~Orlando Duncan: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Orlando Duncan a list of common Assurance Wireless problems)
~Orlando Duncan: "Cancel service" was why I was trying to call.
~Orlando Duncan's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Orlando Duncan: I been trying to talk to a representive, I call * timed and no luck. I have a few Qestions to ask. Call me at ***-***-**** so we can talk, please
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Orlando Duncan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Orlando Duncan: I'd give them a three out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Orlando Duncan: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Orlando Duncan: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Orlando Duncan taken from his Assurance Wireless customer service problem that occurred on November 9th, 2017.