Assurance Wireless: I applied for a phone in October **** and recei...
A Assurance Wireless customer review by GetHuman user ~Truth 2014 from November 21st, 2017
Background on ~Truth 2014's case
GetHuman: ~Truth 2014 - can you tell our other Assurance Wireless customers when your case took place?
~Truth 2014: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Truth 2014 a list of common Assurance Wireless problems)
~Truth 2014: "Device Support" was why I was trying to call.
~Truth 2014's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Truth 2014: I applied for a phone in October **** and received two approval letters and not phone and today is *********. The worst company ever.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Truth 2014: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Truth 2014: I'd give them a three out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Truth 2014: For that I would say five out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Truth 2014: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Truth 2014 taken from his Assurance Wireless customer service problem that occurred on November 19th, 2017.