Assurance Wireless: I pop up today and It took my credit card but I...
A Assurance Wireless customer review by GetHuman user ~Wendy Huffman from November 21st, 2017
Background on ~Wendy Huffman's case
GetHuman: ~Wendy Huffman - can you tell our other Assurance Wireless customers when your case took place?
~Wendy Huffman: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Wendy Huffman a list of common Assurance Wireless problems)
~Wendy Huffman: "Complaint" was why I was trying to call.
~Wendy Huffman's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wendy Huffman: I pop up today and It took my credit card but I didnt get my minutes I get on line to pop up,and still haveing problems withit.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~Wendy Huffman: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wendy Huffman: I'd give them a two out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~Wendy Huffman: For that I would say one out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~Wendy Huffman: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wendy Huffman taken from his Assurance Wireless customer service problem that occurred on November 16th, 2017.