Assurance Wireless: THE WORST customer service on earth!!! I've had...
A Assurance Wireless customer review by GetHuman user ~JS from November 17th, 2017
Background on ~JS's case
GetHuman: ~JS - can you tell our other Assurance Wireless customers when your case took place?
~JS: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~JS a list of common Assurance Wireless problems)
~JS: "Lower my bill" was why I was trying to call.
~JS's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JS: THE WORST customer service on earth!!! I've had to call back literally ** times, because my phone keeps dropping calls, and I don't have another one. They're so incompetent that they don't call back, so I have to keep calling them. Then they said I would get a new phone by today, but they actually forgot to place the order!
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~JS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JS: I'd give them a one out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~JS: For that I would say two out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~JS: Call them early in the day or late. Don't forget any personal or account information you might need for Assurance Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JS taken from his Assurance Wireless customer service problem that occurred on November 10th, 2017.