Astoria Bank: This is NOT a "Customer Service" number. This n...
A Astoria Bank customer review by GetHuman user ~Dorian from November 13th, 2017
Background on ~Dorian's case
GetHuman: ~Dorian - can you tell our other Astoria Bank customers when your case took place?
~Dorian: Yeah. It was evening, on November 5th.
GetHuman: Did you reach out to Astoria Bank, and if so, how?
GetHuman: And which of these common Astoria Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Dorian a list of common Astoria Bank problems)
~Dorian: "Complaint" was why I was trying to call.
~Dorian's review of Astoria Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Astoria Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dorian: This is NOT a "Customer Service" number. This number is ONLY for Astoria's Loan*Mortgage Dept. If you call has something OTHER than a loan*mortgage, don't bother even asking. These people are stupid, rude, unprofessional and wouldn't know how to think outside the box if they had a gun to their head!
GetHuman: Let's quantify your experience contacting Astoria Bank. On a scale of 1 to 5, how easy is it go get help on a Astoria Bank problem?
~Dorian: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dorian: I'd give them a four out of five on communication.
GetHuman: And what about Astoria Bank's ability to quickly and effectively address your problem?
~Dorian: For that I would say three out of five.
GetHuman: And finally- any advice for other Astoria Bank customers?
~Dorian: Call them early in the day or late. Don't forget any personal or account information you might need for Astoria Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dorian taken from his Astoria Bank customer service problem that occurred on November 5th, 2017.