Asurion: After the horrible experience with Irene at Asu...
A Asurion customer review by GetHuman user ~BubblesDMH from November 19th, 2017
Background on ~BubblesDMH's case
GetHuman: ~BubblesDMH - can you tell our other Asurion customers when your case took place?
~BubblesDMH: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~BubblesDMH a list of common Asurion problems)
~BubblesDMH: "Returns" was why I was trying to call.
~BubblesDMH's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BubblesDMH: After the horrible experience with Irene at Asurion I spoke to the Supervisor Steven who was nothing short of amazing! While Irene did not help me in the least and gave me an attitude - Steven allowed me to explain the situation and understood why there may have been a flag on the account due to replacement of * phones in a short amount of time. He stated that he would send out a new phone and we would receive it tomorrow and was very courteous and professional. STEVEN is AMAZING! Thank you!
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~BubblesDMH: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BubblesDMH: I'd give them a four out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~BubblesDMH: For that I would say five out of five.
GetHuman: And finally- any advice for other Asurion customers?
~BubblesDMH: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BubblesDMH taken from his Asurion customer service problem that occurred on November 13th, 2017.