Asurion: I asked for a NEW & NOT refurbished IPhone my d...
A Asurion customer review by GetHuman user ~Pissed Bitch from November 17th, 2017
Background on ~Pissed Bitch's case
GetHuman: ~Pissed Bitch - can you tell our other Asurion customers when your case took place?
~Pissed Bitch: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Bitch a list of common Asurion problems)
~Pissed Bitch: "Complaint" was why I was trying to call.
~Pissed Bitch's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Bitch: I asked for a NEW & NOT refurbished IPhone my daughter paid $*** insurance on her debit card that is not fair. We paid $** for refurbished at NTelos you owe my daughter $***. No if's ands or buts or excuses excecptable. $*** is not worth **** for a refurbished IPhone that won't work right.
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Pissed Bitch: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Bitch: I'd give them a three out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Pissed Bitch: For that I would say two out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Pissed Bitch: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Bitch taken from his Asurion customer service problem that occurred on November 14th, 2017.