Asurion: they keep sending refurbished ****. I paid a...
A Asurion customer review by GetHuman user ~Another Dud from November 20th, 2017
Background on ~Another Dud's case
GetHuman: ~Another Dud - can you tell our other Asurion customers when your case took place?
~Another Dud: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Asurion, and if so, how?
GetHuman: And which of these common Asurion customer issues best describes the reason you wanted to talk to them?
(Shows ~Another Dud a list of common Asurion problems)
~Another Dud: "Complaint" was why I was trying to call.
~Another Dud's review of Asurion customer service
GetHuman: So how would you sum up your experience for GetHuman's Asurion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Another Dud: they keep sending refurbished ****. I paid a $***.** fee for a working good phone. I got down graded to a ** gb instead of a ** because they didn't have the ** gb then it blew out in less then * day. I hate ASurion.
GetHuman: Let's quantify your experience contacting Asurion. On a scale of 1 to 5, how easy is it go get help on a Asurion problem?
~Another Dud: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Another Dud: I'd give them a three out of five on communication.
GetHuman: And what about Asurion's ability to quickly and effectively address your problem?
~Another Dud: For that I would say four out of five.
GetHuman: And finally- any advice for other Asurion customers?
~Another Dud: Call them early in the day or late. Don't forget any personal or account information you might need for Asurion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Another Dud taken from his Asurion customer service problem that occurred on November 14th, 2017.