I bought an ASUS K**A Notebook on *-*-** and wi...
A Asus customer review by GetHuman user ~John S. from November 12th, 2017
Background on ~John S.'s case
GetHuman: ~John S. - can you tell our other Asus customers when your case took place?
~John S.: Yup. It was morning, on November 7th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~John S. a list of common Asus problems)
~John S.: "Warranty Claim" was why I was trying to call.
~John S.'s review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John S.: I bought an ASUS K**A Notebook on *-*-** and within a week I noticed the power supply was shorting out. **At first I tried chat support, but an operator never came available within ** minutes. After finally finding a phone number (on another website) I called and waited about ** minutes to speak to an agent.**He told me I would have to send the power supply in to them before they could replace it...which would leave me without power for ** days. My other option is to drive to a Best Buy * hours away and hope they replace it.**Not very happy with ASUS customer service, and will go with another company at my next purchase if possible.
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~John S.: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John S.: I'd give them a three out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~John S.: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~John S.: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John S. taken from his Asus customer service problem that occurred on November 7th, 2017.