Asus: brand new laptop wont start up. Person on phone...
A Asus customer review by GetHuman user ~Ticked Off from November 25th, 2017
Background on ~Ticked Off's case
GetHuman: ~Ticked Off - can you tell our other Asus customers when your case took place?
~Ticked Off: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~Ticked Off a list of common Asus problems)
~Ticked Off: "Account Access" was why I was trying to call.
~Ticked Off's review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ticked Off: brand new laptop wont start up. Person on phone said how to reset laptop and hung up. System still wont start returning in the morning!
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~Ticked Off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ticked Off: I'd give them a four out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~Ticked Off: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~Ticked Off: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ticked Off taken from his Asus customer service problem that occurred on November 18th, 2017.