Atmos Energy: BAD BUSINESS practices! My son had a roomate j...
A Atmos Energy customer review by GetHuman user ~loveallgood from November 5th, 2017
Background on ~loveallgood's case
GetHuman: ~loveallgood - can you tell our other Atmos Energy customers when your case took place?
~loveallgood: Yes I can. It was late at night, on October 31st.
GetHuman: Did you reach out to Atmos Energy, and if so, how?
GetHuman: And which of these common Atmos Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~loveallgood a list of common Atmos Energy problems)
~loveallgood: "Meter reading" was why I was trying to call.
~loveallgood's review of Atmos Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Atmos Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~loveallgood: BAD BUSINESS practices! My son had a roomate jack his personal things and not pay all the obligated bills and unfortunately he didn't make sure the atmos bill was paid, I was going to sign it up for him and go help him get it together but ATMOS energy said I couldn't put it in my name before the ***.** was paid, which is NOT my obligation. They are a piece of work and deserve to be put out of business. Bad consumer relations.
GetHuman: Let's quantify your experience contacting Atmos Energy. On a scale of 1 to 5, how easy is it go get help on a Atmos Energy problem?
~loveallgood: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~loveallgood: I'd give them a one out of five on communication.
GetHuman: And what about Atmos Energy's ability to quickly and effectively address your problem?
~loveallgood: For that I would say three out of five.
GetHuman: And finally- any advice for other Atmos Energy customers?
~loveallgood: Call them early in the day or late. Don't forget any personal or account information you might need for Atmos Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~loveallgood taken from his Atmos Energy customer service problem that occurred on October 31st, 2017.