Atmos Energy: We moved out of state on in May and gas was sup...
A Atmos Energy customer review by GetHuman user ~phaser from November 7th, 2017
Background on ~phaser's case
GetHuman: ~phaser - can you tell our other Atmos Energy customers when your case took place?
~phaser: Sure. It was morning, on November 1st.
GetHuman: Did you reach out to Atmos Energy, and if so, how?
GetHuman: And which of these common Atmos Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~phaser a list of common Atmos Energy problems)
~phaser: "Meter reading" was why I was trying to call.
~phaser's review of Atmos Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Atmos Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~phaser: We moved out of state on in May and gas was supposed to be turned off. I received a bill in Oct **** for gas being used by the new tenants. Atmos said they had no record of the request to turn the gas off.
GetHuman: Let's quantify your experience contacting Atmos Energy. On a scale of 1 to 5, how easy is it go get help on a Atmos Energy problem?
~phaser: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~phaser: I'd give them a three out of five on communication.
GetHuman: And what about Atmos Energy's ability to quickly and effectively address your problem?
~phaser: For that I would say four out of five.
GetHuman: And finally- any advice for other Atmos Energy customers?
~phaser: Call them early in the day or late. Don't forget any personal or account information you might need for Atmos Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~phaser taken from his Atmos Energy customer service problem that occurred on November 1st, 2017.