consumers beware Atmos Energy is a fraud. They...
A Atmos Energy customer review by GetHuman user ~moezymoe from November 7th, 2017
Background on ~moezymoe's case
GetHuman: ~moezymoe - can you tell our other Atmos Energy customers when your case took place?
~moezymoe: Yup. It was morning, on November 3rd.
GetHuman: Did you reach out to Atmos Energy, and if so, how?
GetHuman: And which of these common Atmos Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~moezymoe a list of common Atmos Energy problems)
~moezymoe: "Cancel service" was why I was trying to call.
~moezymoe's review of Atmos Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Atmos Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~moezymoe: consumers beware Atmos Energy is a fraud. They mass estimate your usage for at least three months before they send a tech out to verify you read. Because they claim that it cost Atmos $** for every time they send a tech out to verify the read. And they always mass estimate more than what you used the month before and they use odd numbers so you won't know that they are guessing on your usage. I worked with Atmos and I know their ins and outs. They have so many people that's all they do is figure out your usage.
GetHuman: Let's quantify your experience contacting Atmos Energy. On a scale of 1 to 5, how easy is it go get help on a Atmos Energy problem?
~moezymoe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~moezymoe: I'd give them a one out of five on communication.
GetHuman: And what about Atmos Energy's ability to quickly and effectively address your problem?
~moezymoe: For that I would say one out of five.
GetHuman: And finally- any advice for other Atmos Energy customers?
~moezymoe: Call them early in the day or late. Don't forget any personal or account information you might need for Atmos Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~moezymoe taken from his Atmos Energy customer service problem that occurred on November 3rd, 2017.