Audi of America: Audi dealorship giving us the run around about...

A Audi of America customer review by GetHuman user ~k from November 1st, 2017

Background on ~k's case

GetHuman: ~k - can you tell our other Audi of America customers when your case took place?
~k: Sure. It was evening, on October 25th.
GetHuman: Did you reach out to Audi of America, and if so, how?
~k: I used the 800-367-2834 number I found for on the GetHuman Audi of America customer phone number page I was on: Audi of America Customer Service Phone Number
GetHuman: And which of these common Audi of America customer issues best describes the reason you wanted to talk to them?
(Shows ~k a list of common Audi of America problems)
~k: "Where to buy" was why I was trying to call.

~k's review of Audi of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Audi of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~k: Audi dealorship giving us the run around about getting our deposit back when the car we agreedd to buy was "unavailable". Was told by corporate that dealorships are individually owned and corporate has no say in the matter. They would try to contact dealorship on our behalf but * week later and no resolution. BEWARE!!
GetHuman: Let's quantify your experience contacting Audi of America. On a scale of 1 to 5, how easy is it go get help on a Audi of America problem?
~k: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~k: I'd give them a five out of five on communication.
GetHuman: And what about Audi of America's ability to quickly and effectively address your problem?
~k: For that I would say five out of five.
GetHuman: And finally- any advice for other Audi of America customers?
~k: Call them early in the day or late. Don't forget any personal or account information you might need for Audi of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~k taken from his Audi of America customer service problem that occurred on October 25th, 2017.

Audi of America

5.00 of 5 stars | 23 reviews

~k's Audi of America Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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