Australia Post: I am simply trying express a minor concern to A...
A Australia Post customer review by GetHuman user ~peter from November 7th, 2017
Background on ~peter's case
GetHuman: ~peter - can you tell our other Australia Post customers when your case took place?
~peter: Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to Australia Post, and if so, how?
GetHuman: And which of these common Australia Post customer issues best describes the reason you wanted to talk to them?
(Shows ~peter a list of common Australia Post problems)
~peter: "Lower my bill" was why I was trying to call.
~peter's review of Australia Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Australia Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peter: I am simply trying express a minor concern to AP but have been unable to find a phone number or email address. The problem is with hanging files I have purchased is that the small cardboard labels do not fit the clips which attach to the files. Does anyone have any thoughts?**Peter McAlley, Cleve SA *****@***.com
GetHuman: Let's quantify your experience contacting Australia Post. On a scale of 1 to 5, how easy is it go get help on a Australia Post problem?
~peter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peter: I'd give them a five out of five on communication.
GetHuman: And what about Australia Post's ability to quickly and effectively address your problem?
~peter: For that I would say two out of five.
GetHuman: And finally- any advice for other Australia Post customers?
~peter: Call them early in the day or late. Don't forget any personal or account information you might need for Australia Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peter taken from his Australia Post customer service problem that occurred on November 1st, 2017.