Australia Post: confirmed an email supposed to be from australi...
A Australia Post customer review by GetHuman user ~bronte caller from November 23rd, 2017
Background on ~bronte caller's case
GetHuman: ~bronte caller - can you tell our other Australia Post customers when your case took place?
~bronte caller: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Australia Post, and if so, how?
GetHuman: And which of these common Australia Post customer issues best describes the reason you wanted to talk to them?
(Shows ~bronte caller a list of common Australia Post problems)
~bronte caller: "Complaint" was why I was trying to call.
~bronte caller's review of Australia Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Australia Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bronte caller: confirmed an email supposed to be from australia post was a scam and advised all genuine emails end in @auspost.com.au
GetHuman: Let's quantify your experience contacting Australia Post. On a scale of 1 to 5, how easy is it go get help on a Australia Post problem?
~bronte caller: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bronte caller: I'd give them a five out of five on communication.
GetHuman: And what about Australia Post's ability to quickly and effectively address your problem?
~bronte caller: For that I would say three out of five.
GetHuman: And finally- any advice for other Australia Post customers?
~bronte caller: Call them early in the day or late. Don't forget any personal or account information you might need for Australia Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bronte caller taken from his Australia Post customer service problem that occurred on November 17th, 2017.