Maria, in the Roseville Auto Zone, goes way abo...
A Auto Zone customer review by GetHuman user ~Roseville lady from November 23rd, 2017
Background on ~Roseville lady's case
GetHuman: ~Roseville lady - can you tell our other Auto Zone customers when your case took place?
~Roseville lady: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Auto Zone, and if so, how?
GetHuman: And which of these common Auto Zone customer issues best describes the reason you wanted to talk to them?
(Shows ~Roseville lady a list of common Auto Zone problems)
~Roseville lady: "None of those really matches why I wanted to call Auto Zone that day." was why I was trying to call.
~Roseville lady's review of Auto Zone customer service
GetHuman: So how would you sum up your experience for GetHuman's Auto Zone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roseville lady: Maria, in the Roseville Auto Zone, goes way above and beyond the normal customer service representative in any store! She is very knowledgeable and eager to find a solution for all problems presented to her. I was so impressed and I plan on telling my friends here in Roseville about AutoZone and especially about Maria.
GetHuman: Let's quantify your experience contacting Auto Zone. On a scale of 1 to 5, how easy is it go get help on a Auto Zone problem?
~Roseville lady: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roseville lady: I'd give them a one out of five on communication.
GetHuman: And what about Auto Zone's ability to quickly and effectively address your problem?
~Roseville lady: For that I would say three out of five.
GetHuman: And finally- any advice for other Auto Zone customers?
~Roseville lady: Call them early in the day or late. Don't forget any personal or account information you might need for Auto Zone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roseville lady taken from his Auto Zone customer service problem that occurred on November 19th, 2017.