Auto Zone: The representative hung up in my face and also...
A Auto Zone customer review by GetHuman user ~MADD from November 19th, 2017
Background on ~MADD 's case
GetHuman: ~MADD - can you tell our other Auto Zone customers when your case took place?
~MADD : Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Auto Zone, and if so, how?
GetHuman: And which of these common Auto Zone customer issues best describes the reason you wanted to talk to them?
(Shows ~MADD a list of common Auto Zone problems)
~MADD : "None of those really matches why I wanted to call Auto Zone that day." was why I was trying to call.
~MADD 's review of Auto Zone customer service
GetHuman: So how would you sum up your experience for GetHuman's Auto Zone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MADD : The representative hung up in my face and also connected me to a closed department once I called back
GetHuman: Let's quantify your experience contacting Auto Zone. On a scale of 1 to 5, how easy is it go get help on a Auto Zone problem?
~MADD : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MADD : I'd give them a one out of five on communication.
GetHuman: And what about Auto Zone's ability to quickly and effectively address your problem?
~MADD : For that I would say one out of five.
GetHuman: And finally- any advice for other Auto Zone customers?
~MADD : Call them early in the day or late. Don't forget any personal or account information you might need for Auto Zone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MADD taken from his Auto Zone customer service problem that occurred on November 16th, 2017.