AutoZone.com: Called. Transferred to wrong department.*Called...
A AutoZone.com customer review by GetHuman user ~Disappointed from November 20th, 2017
Background on ~Disappointed's case
GetHuman: ~Disappointed - can you tell our other AutoZone.com customers when your case took place?
~Disappointed: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to AutoZone.com, and if so, how?
GetHuman: And which of these common AutoZone.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed a list of common AutoZone.com problems)
~Disappointed: "None of those really matches why I wanted to call AutoZone.com that day." was why I was trying to call.
~Disappointed's review of AutoZone.com customer service
GetHuman: So how would you sum up your experience for GetHuman's AutoZone.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed: Called. Transferred to wrong department.*Called again. Put back in que that never led anywhere. Called again, and asked to be conferenced in to a supervisor or the right department (customer service). Their online order * and USPS tracking * appeared to be not recognized by their own systems.
GetHuman: Let's quantify your experience contacting AutoZone.com. On a scale of 1 to 5, how easy is it go get help on a AutoZone.com problem?
~Disappointed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed: I'd give them a one out of five on communication.
GetHuman: And what about AutoZone.com's ability to quickly and effectively address your problem?
~Disappointed: For that I would say one out of five.
GetHuman: And finally- any advice for other AutoZone.com customers?
~Disappointed: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AutoZone.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed taken from his AutoZone.com customer service problem that occurred on November 14th, 2017.