AutoZone.com: I think that the employees at this location are...
A AutoZone.com customer review by GetHuman user ~lisa marie from November 19th, 2017
Background on ~lisa marie's case
GetHuman: ~lisa marie - can you tell our other AutoZone.com customers when your case took place?
~lisa marie: Yes. It was afternoon, on November 9th.
GetHuman: Did you reach out to AutoZone.com, and if so, how?
GetHuman: And which of these common AutoZone.com customer issues best describes the reason you wanted to talk to them?
(Shows ~lisa marie a list of common AutoZone.com problems)
~lisa marie: "None of those really matches why I wanted to call AutoZone.com that day." was why I was trying to call.
~lisa marie's review of AutoZone.com customer service
GetHuman: So how would you sum up your experience for GetHuman's AutoZone.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lisa marie: I think that the employees at this location are not complying with the standard requirement of the Store Handbook including the Code of Conduct FY****. I had a personal experience that was not handled in a professional manner and I have made a complaint with the Regional manager named John at *** *** ****. I processed the complaint yesterday and as of today am still waiting for a response to this situation. Nothing as of now has been dealt with. I was left stranded with a non charged battery and no solution. I was accused by Roger Morales that I was lying about a sub manager placing a commercial battery into my vehicle. Rather than being compassionate about my situation and giving me options or solutions to my situation he was very unprofessional. I explained that back in February of **** I walked into the AutoZone, Fair Ave location with a weak battery and the substitute manager traded out my commercial battery for a brand new one. The sub manager first stated that I had to take care
GetHuman: Let's quantify your experience contacting AutoZone.com. On a scale of 1 to 5, how easy is it go get help on a AutoZone.com problem?
~lisa marie: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lisa marie: I'd give them a four out of five on communication.
GetHuman: And what about AutoZone.com's ability to quickly and effectively address your problem?
~lisa marie: For that I would say one out of five.
GetHuman: And finally- any advice for other AutoZone.com customers?
~lisa marie: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AutoZone.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lisa marie taken from his AutoZone.com customer service problem that occurred on November 9th, 2017.