AutoZone.com: I was rear ended in Collierville TN. The tow tr...

A AutoZone.com customer review by GetHuman user ~Nan Nason from November 20th, 2017

Background on ~Nan Nason's case

GetHuman: ~Nan Nason - can you tell our other AutoZone.com customers when your case took place?
~Nan Nason: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to AutoZone.com, and if so, how?
~Nan Nason: I used a phone number I found on the GetHuman AutoZone.com customer service contact info page: Contact AutoZone.com Customer Service
GetHuman: And which of these common AutoZone.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Nan Nason a list of common AutoZone.com problems)
~Nan Nason: "None of those really matches why I wanted to call AutoZone.com that day." was why I was trying to call.

~Nan Nason's review of AutoZone.com customer service

GetHuman: So how would you sum up your experience for GetHuman's AutoZone.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nan Nason: I was rear ended in Collierville TN. The tow truck looked at my car and called Auto Zone to get me a new battery. When I walked in the door, Mr Robertson was headed to my car with battery in hand. Miss Patricia was inside ready for me to pay. They were both extremely nice and executed their plan flawlessly. Great customer service.
GetHuman: Let's quantify your experience contacting AutoZone.com. On a scale of 1 to 5, how easy is it go get help on a AutoZone.com problem?
~Nan Nason: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nan Nason: I'd give them a one out of five on communication.
GetHuman: And what about AutoZone.com's ability to quickly and effectively address your problem?
~Nan Nason: For that I would say one out of five.
GetHuman: And finally- any advice for other AutoZone.com customers?
~Nan Nason: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for AutoZone.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nan Nason taken from his AutoZone.com customer service problem that occurred on November 19th, 2017.

AutoZone.com

1.00 of 5 stars | 10 reviews

~Nan Nason's AutoZone.com Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like AutoZone.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with AutoZone.com in any way.

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