Avast: Actual wait time was **** minutes with no respo...
A Avast customer review by GetHuman user ~Badheart13 from November 25th, 2017
Background on ~Badheart13's case
GetHuman: ~Badheart13 - can you tell our other Avast customers when your case took place?
~Badheart13: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~Badheart13 a list of common Avast problems)
~Badheart13: "Cancel order" was why I was trying to call.
~Badheart13's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Badheart13: Actual wait time was **** minutes with no response. It has been seven (*) weeks after I canceled service. No refund given except "no reply" emails informing me "EXACTLY NOTHING". These people are thieves, pure and simple. Contact either your bank or credit card company and file complaint. Let them handle it. Next, file complaint with state and federal BBB. Also get all your facts in a row and file complaint with your state Attorney General Office. Go after this garbage and DO NOT STOP !!!!!!!!
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~Badheart13: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Badheart13: I'd give them a three out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~Badheart13: For that I would say one out of five.
GetHuman: And finally- any advice for other Avast customers?
~Badheart13: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Badheart13 taken from his Avast customer service problem that occurred on November 18th, 2017.