Avast: Doesn't work with my ststem so had to immediate...
A Avast customer review by GetHuman user ~Escutcheon from November 16th, 2017
Background on ~Escutcheon's case
GetHuman: ~Escutcheon - can you tell our other Avast customers when your case took place?
~Escutcheon: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~Escutcheon a list of common Avast problems)
~Escutcheon: "Change order" was why I was trying to call.
~Escutcheon's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Escutcheon: Doesn't work with my ststem so had to immediately un-install it. Besides which I kept getting pop-ups telling me to but it!*No place on their web site to write and my "reply" in umpteen languages simply referred me back to their phone number - which is NBG iy you're deaf!*I want my money back!
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~Escutcheon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Escutcheon: I'd give them a one out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~Escutcheon: For that I would say five out of five.
GetHuman: And finally- any advice for other Avast customers?
~Escutcheon: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Escutcheon taken from his Avast customer service problem that occurred on November 8th, 2017.