Avast: Remove the window on my email site that pops up...
A Avast customer review by GetHuman user GetHuman-199114 from November 14th, 2017
Background on GetHuman-199114's case
GetHuman: GetHuman-199114 - can you tell our other Avast customers when your case took place?
GetHuman-199114: Yes. It was late at night, on November 5th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199114 a list of common Avast problems)
GetHuman-199114: "Change Plan" was why I was trying to call.
GetHuman-199114's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199114: Remove the window on my email site that pops up advertising your products. Remove now-it is disruptive to my and my business.*my email *****@***.com. There is no way to contact AVAST with an "unscribe area" This is against the law in the United States *** *** ****. Language is awful. Could not understand. Remove this window immediately. If I do not get a response from AVAST within the next three days, I will have my attorney take the proper steps to have this matter handled.
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
GetHuman-199114: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199114: I'd give them a two out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
GetHuman-199114: For that I would say five out of five.
GetHuman: And finally- any advice for other Avast customers?
GetHuman-199114: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199114 taken from his Avast customer service problem that occurred on November 5th, 2017.