I purchased AVAST in May **** and during the ne...
A Avast customer review by GetHuman user ~Refund Denied from November 11th, 2017
Background on ~Refund Denied's case
GetHuman: ~Refund Denied - can you tell our other Avast customers when your case took place?
~Refund Denied: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~Refund Denied a list of common Avast problems)
~Refund Denied: "Transfer Service" was why I was trying to call.
~Refund Denied's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Refund Denied: I purchased AVAST in May **** and during the next ** days my computer sent out spam emails * times even after doing indepth scans with the AVAST software. The software never found a problem and tech support said the software was fine. I had to uninstall AVAST and purchase new software. I purchased Norton and haven't had a problem since. I asked for a refund because the software performed poorly and was denied because it had been more than ** days.
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~Refund Denied: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Refund Denied: I'd give them a five out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~Refund Denied: For that I would say one out of five.
GetHuman: And finally- any advice for other Avast customers?
~Refund Denied: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Refund Denied taken from his Avast customer service problem that occurred on November 3rd, 2017.