Avast: First, I do not like to submit negative reviews...
A Avast customer review by GetHuman user GetHuman-405549 from November 23rd, 2017
Background on GetHuman-405549's case
GetHuman: GetHuman-405549 - can you tell our other Avast customers when your case took place?
GetHuman-405549: Yes. It was morning, on November 17th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405549 a list of common Avast problems)
GetHuman-405549: "Transfer Service" was why I was trying to call.
GetHuman-405549's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405549: First, I do not like to submit negative reviews online. the person will only say the same thing over and over and that is to go to the web. the problem is that I've already done that twice before calling and they still cannot get a refund correct. Essentially they were told before expiration to not renew but they did, then contacted to get a refund and they said they would. Should be done right there but in fact they sent an email to my ** yr old mom asking that she follow a link etc. the problem was that my mom doesn't read the email every day they gave it a * day expiry. Perhaps the link would have worked but the simple fact is that they messed up initially with the renewal and subsequently said it was being taken care of without mention of yet another email. really, really poor business practices. the phone support person was unhelpful and even had the gall to say he couldn't give me to a manager as he had the decision making power. Hmmm. telephone service person saying the
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
GetHuman-405549: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405549: I'd give them a three out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
GetHuman-405549: For that I would say one out of five.
GetHuman: And finally- any advice for other Avast customers?
GetHuman-405549: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405549 taken from his Avast customer service problem that occurred on November 17th, 2017.