I called Avast because my subcription ran out a...
A Avast customer review by GetHuman user ~corkylynn, corkylynnx1 or Core from November 23rd, 2017
Background on ~corkylynn, corkylynnx1 or Core's case
GetHuman: ~corkylynn, corkylynnx1 or Core - can you tell our other Avast customers when your case took place?
~corkylynn, corkylynnx1 or Core: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~corkylynn, corkylynnx1 or Core a list of common Avast problems)
~corkylynn, corkylynnx1 or Core: "Overcharge/Strange charge" was why I was trying to call.
~corkylynn, corkylynnx1 or Core's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~corkylynn, corkylynnx1 or Core: I called Avast because my subcription ran out and I tried to sign up for another subscription for the free Avast because I cannot afford to upgrade it at this time. I'm on a Disability pension and raising a teenager and unable to work as I'm still unwell. I only had one glitch that happened when I tried to subscribe again. I had a pop-up that wouldn't let me go forward and all I wanted was how to change it but even after the tech guy went through the procedure, I still have the same problem. Also, I asked if he was going to charge me because I'm on a very tight budget and he said it would only be $*.**. I asked him again if I heard him properly and he said $*.** again but I had other problems that microsoft should be able to repair that needed repairing and he said for a one-time repair I would have to pay $***.** but if I decided that my computer could have a steady repair for years, it would cost me $***.**. I told him that I cannot afford any of that because I'll go into debt a
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~corkylynn, corkylynnx1 or Core: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~corkylynn, corkylynnx1 or Core: I'd give them a three out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~corkylynn, corkylynnx1 or Core: For that I would say one out of five.
GetHuman: And finally- any advice for other Avast customers?
~corkylynn, corkylynnx1 or Core: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~corkylynn, corkylynnx1 or Core taken from his Avast customer service problem that occurred on November 20th, 2017.