I was accidentally double invoices fro avast se...
A Avast customer review by GetHuman user ~Eden McDonald from November 18th, 2017
Background on ~Eden McDonald's case
GetHuman: ~Eden McDonald - can you tell our other Avast customers when your case took place?
~Eden McDonald: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~Eden McDonald a list of common Avast problems)
~Eden McDonald: "Overcharge/Strange charge" was why I was trying to call.
~Eden McDonald's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eden McDonald: I was accidentally double invoices fro avast service in May. Now, after * "one" credit was issued, I have no avast service at all!!******@***.com
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~Eden McDonald: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eden McDonald: I'd give them a one out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~Eden McDonald: For that I would say two out of five.
GetHuman: And finally- any advice for other Avast customers?
~Eden McDonald: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eden McDonald taken from his Avast customer service problem that occurred on November 16th, 2017.