BB&T Bank: BT&T has acquired my Citibank. It sent packet a...
A BB&T Bank customer review by GetHuman user GetHuman-285645 from November 22nd, 2017
Background on GetHuman-285645's case
GetHuman: GetHuman-285645 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-285645: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-285645 a list of common BB&T Bank problems)
GetHuman-285645: "Account Access" was why I was trying to call.
GetHuman-285645's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-285645: BT&T has acquired my Citibank. It sent packet and a PIN, but did NOT send the bank card. I am trapped in the transition between banks with no way to access my own money over the weekend. Although I was told that my Citibank card would be good through *-**, BT&T has already converted the ATMs, but I have no account there yet. This is two strikes******€*one more, and I am done with this bunch.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-285645: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-285645: I'd give them a five out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-285645: For that I would say one out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-285645: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-285645 taken from his BB&T Bank customer service problem that occurred on November 14th, 2017.