BB&T Bank: BBT has acquired me by taking over my Citibank...
A BB&T Bank customer review by GetHuman user GetHuman-309673 from November 22nd, 2017
Background on GetHuman-309673's case
GetHuman: GetHuman-309673 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-309673: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-309673 a list of common BB&T Bank problems)
GetHuman-309673: "Question" was why I was trying to call.
GetHuman-309673's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-309673: BBT has acquired me by taking over my Citibank account. I have yet to get someone on the phone to get any information on my account. I cannot access my account online, nor even figure out how to close the **** thing. I will absolutely be closing my account and switching banks. This is the worst service I've ever encountered. I hope BB&T goes straight out of business.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-309673: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-309673: I'd give them a two out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-309673: For that I would say one out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-309673: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-309673 taken from his BB&T Bank customer service problem that occurred on November 16th, 2017.