BB&T Bank: Finally got a live operator after entering in a...
A BB&T Bank customer review by GetHuman user ~FRUSTRATED from November 13th, 2017
Background on ~FRUSTRATED 's case
GetHuman: ~FRUSTRATED - can you tell our other BB&T Bank customers when your case took place?
~FRUSTRATED : Yes. It was afternoon, on November 11th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~FRUSTRATED a list of common BB&T Bank problems)
~FRUSTRATED : "Update Account Info" was why I was trying to call.
~FRUSTRATED 's review of BB&T Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FRUSTRATED : Finally got a live operator after entering in account number *x and being told it was invalid. Was told by operator that I reached the credit card division and they couldn't help me. They didn't even have the number for the division I did need and want.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~FRUSTRATED : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FRUSTRATED : I'd give them a five out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~FRUSTRATED : For that I would say one out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~FRUSTRATED : Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FRUSTRATED taken from his BB&T Bank customer service problem that occurred on November 11th, 2017.