BB&T Bank: Called at ** at night to their ** hour line. Va...

A BB&T Bank customer review by GetHuman user GetHuman-136560 from November 17th, 2017

Background on GetHuman-136560's case

GetHuman: GetHuman-136560 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-136560: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman-136560: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-136560 a list of common BB&T Bank problems)
GetHuman-136560: "Payment Arrangement" was why I was trying to call.

GetHuman-136560's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-136560: Called at ** at night to their ** hour line. Vague menu choices, no apparent way to get to a human, annoying hold music on a ten second repeating loop. ** minutes on hold, then hung up on.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-136560: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-136560: I'd give them a one out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-136560: For that I would say four out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-136560: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-136560 taken from his BB&T Bank customer service problem that occurred on November 9th, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews
BB&T Bank ReviewsBB&T Bank's Phone NumberAll BB&T Bank contact info

GetHuman-136560's BB&T Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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