BB&T Bank: The worst customer service from any bank I've d...

A BB&T Bank customer review by GetHuman user ~David from November 14th, 2017

Background on ~David's case

GetHuman: ~David - can you tell our other BB&T Bank customers when your case took place?
~David: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
~David: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~David a list of common BB&T Bank problems)
~David: "Dispute a Charge" was why I was trying to call.

~David's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David: The worst customer service from any bank I've dealt with. They'll only put you into the queue to talk to an agent if you enter your account number first (otherwise they cut you off), and then you wait and wait and wait...
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~David: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David: I'd give them a five out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~David: For that I would say two out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~David: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David taken from his BB&T Bank customer service problem that occurred on November 11th, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews

~David's BB&T Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BB&T Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BB&T Bank in any way.

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