BB&T Bank: Impossible to talk to a human or to get resolut...

A BB&T Bank customer review by GetHuman user ~Aussiebruce from November 15th, 2017

Background on ~Aussiebruce's case

GetHuman: ~Aussiebruce - can you tell our other BB&T Bank customers when your case took place?
~Aussiebruce: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
~Aussiebruce: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Aussiebruce a list of common BB&T Bank problems)
~Aussiebruce: "Setup an account" was why I was trying to call.

~Aussiebruce's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aussiebruce: Impossible to talk to a human or to get resolution for on-line banking issue. It appears that international access to account information has been blocked. Impossible to do international business
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
~Aussiebruce: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aussiebruce: I'd give them a one out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
~Aussiebruce: For that I would say five out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
~Aussiebruce: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aussiebruce taken from his BB&T Bank customer service problem that occurred on November 10th, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews

~Aussiebruce's BB&T Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BB&T Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BB&T Bank in any way.

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